Returns
All returns must be postmarked within 30 days when you received the product. All returned items must be in original condition, with the original box and labels attached.
Supplements:
- 30 days from purchase
- Product must be unopened
- 20% restocking fee
- No Refunds on Special orders
- Special orders are any product that is not a “Dr. Rosenfarb Formula”
ACS-3000:
- 30 days from purchase
- after 30 days – 20% restocking fee
- You must contact support@eyehealthinstitute.com to receive a return/replacement number for ACS units.
Return Process
To return an item, you must contact our support staff at support@eyehealthinstitute.com before sending it back. Place the item securely in its original packaging and mail your return to the following address:
Eye Health Institute
332 South Avenue East
Westfield, NJ 07090, US
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
A refund will be issued when the product is received and confirmed to be in its original condition. After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 2 days from the receipt of your item to process your return or exchange. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company or your bank. We will notify you by email when your return has been processed.
Exceptions
The following items cannot be returned or exchanged:
- CBD (cannavsion)
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at:
(908) 466-1970
support@eyehealthinstitute.com